This Privacy Policy explains how Free Legal Helpline ("we," "our," or "us") collects, uses, stores, processes, discloses, and protects the information you provide when you visit our website, submit a legal enquiry, request a consultation, communicate with us, or use any of our services.
By accessing or using this website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
Information We Collect
A. Personal Information
We may collect personal information that you voluntarily provide, including:
- Full name
- Mobile number
- Email address
- City, State, and Country
- Postal address (where applicable)
- Occupation or organisation (if relevant)
- Preferred mode of communication
- Any other information you choose to share with us
B. Legal Enquiry Information
To assess your legal concern and connect you with the appropriate legal professional, we may collect:
- Nature of your legal issue
- Details of your dispute or matter
- Relevant facts and background information
- Supporting documents uploaded by you
- Previous legal notices, court orders, or proceedings (if shared)
- Any additional information required to evaluate your enquiry
Please share only information relevant to your enquiry. Avoid submitting highly confidential documents unless specifically requested.
How We Collect Information
We collect information when you:
- Visit our website
- Submit a legal enquiry or consultation request
- Contact us via phone, email, WhatsApp, live chat, or contact forms
- Subscribe to newsletters or updates
- Download resources or participate in surveys
- Interact with us through social media or events
We may also receive limited information from publicly available sources or trusted third-party service providers where permitted by law.
How We Use Your Information
We use your information to:
- Respond to your legal enquiries
- Connect you with suitable legal professionals
- Schedule consultations
- Improve our website and services
- Verify your identity where necessary
- Maintain enquiry records
- Prevent fraud or misuse
- Comply with legal obligations
- Send service updates and, with your consent, newsletters or legal updates (which you can opt out of at any time)
Sharing of Information
We do not sell, rent, or trade your personal information.
Your information may be shared, where necessary, with:
- Associated advocates and legal professionals
- Authorised employees
- Technology and service providers
- Payment processors (if applicable)
- Government authorities or law enforcement where required by law
- Professional advisors bound by confidentiality
All reasonable measures are taken to ensure your information remains protected.
Confidentiality of Legal Enquiries
We treat all legal enquiries with appropriate confidentiality and share them only with authorised personnel or legal professionals handling your request.
However, submitting an enquiry or contacting Free Legal Helpline does not create an advocate-client relationship. Such a relationship is established only after a legal professional formally accepts your matter.
Data Security
We implement reasonable administrative, technical, and organisational measures to safeguard your personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.
While we take appropriate security precautions, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your information.